Is Shiprocket Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Shiprocket”
- 🏛️ Deployed by: 3 regulated entities (see below)
- 📧 Grievance officer: grievance@shiprocket.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Shiprocket — What RBI's DLA Directory Records
| Regulated entity | GROMOR FINANCE PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Shiprocket Limited |
| Entity website | https://gromor.in/ |
| Grievance officer | Ashish Sabharwal |
| Grievance contact | grievance@shiprocket.com · 9911384567 |
| Regulated entity | UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED) (NBFC) |
| LSP (Lending Service Provider) | Shiprocket Limited |
| Entity website | https://www.ugrocapital.com/lending-service-provider#digital-Lending-apps |
| Grievance officer | Mr. Ashish Sabharwal |
| Grievance contact | ?grievance@shiprocket.com · 9711941080 |
| Regulated entity | UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)* (NBFC) |
| LSP (Lending Service Provider) | Shiprocket Limited |
| Entity website | https://www.ugrocapital.com/lending-service-provider#digital-Lending-apps |
| Grievance officer | Mr. Ashish Sabharwal |
| Grievance contact | ?grievance@shiprocket.com · 9711941080 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Shiprocket loan app safe?
Shiprocket is listed in RBI's public directory of Digital Lending Apps, deployed by 3 regulated entities including GROMOR FINANCE PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Shiprocket?
Shiprocket is deployed by 3 RBI-regulated entities: GROMOR FINANCE PRIVATE LIMITED, UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED), UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)*. Your loan agreement names the specific entity for your loan — check it there.
Shiprocket customer care / grievance contact?
The grievance redressal officer on record for GROMOR FINANCE PRIVATE LIMITED is Ashish Sabharwal — grievance@shiprocket.com, 9911384567. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Shiprocket?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievance@shiprocket.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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