Is Saarathi Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Saarathi”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: grievance.redressal@saarathi.ai
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Saarathi — What RBI's DLA Directory Records
| Regulated entity | DMI FINANCE PVT LTD. (NBFC) |
| LSP (Lending Service Provider) | Saarathi Finbiz Pvt. Ltd |
| Entity website | https://www.dmifinance.in/ |
| Grievance officer | Manish Sharma |
| Grievance contact | grievance.redressal@saarathi.ai · 8287870870 |
| Regulated entity | KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Saarathi FinBiz Private Limited |
| Entity website | https://creditsaison.in/partnercontact |
| Grievance officer | Manish Sharma |
| Grievance contact | grievance.redressal@saarathi.ai · 8287870870 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Saarathi loan app safe?
Saarathi is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including DMI FINANCE PVT LTD. (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Saarathi?
Saarathi is deployed by 2 RBI-regulated entities: DMI FINANCE PVT LTD., KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Saarathi customer care / grievance contact?
The grievance redressal officer on record for DMI FINANCE PVT LTD. is Manish Sharma — grievance.redressal@saarathi.ai, 8287870870. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Saarathi?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievance.redressal@saarathi.ai). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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