Is PhonePe Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “PhonePe: UPI, Payments, Recharge”
- 🏛️ Deployed by: DSP FINANCE PRIVATE LIMITED (NBFC)
- 🤝 LSP: PHONEPE LENDING SERVICES PRIVATE LIMITED (Lending Service Provider, per RBI's directory). The loan itself is given by DSP FINANCE PRIVATE LIMITED.
- 📧 Grievance officer: lending-grievance@phonepe.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 PhonePe — What RBI's DLA Directory Records
| Regulated entity | DSP FINANCE PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | PHONEPE LENDING SERVICES PRIVATE LIMITED |
| Entity website | https://dspfin.com/ |
| Grievance officer | Ms. Ashwini Iyer |
| Grievance contact | lending-grievance@phonepe.com · 8068727374 |
📱 Distributed via: iOS App Store · Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is PhonePe loan app safe?
PhonePe: UPI, Payments, Recharge is listed in RBI's public directory of Digital Lending Apps, deployed by DSP FINANCE PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind PhonePe?
PhonePe: UPI, Payments, Recharge is deployed by DSP FINANCE PRIVATE LIMITED, a NBFC regulated by RBI. This is the legal lender named in your loan agreement.
PhonePe customer care / grievance contact?
The grievance redressal officer on record is Ms. Ashwini Iyer — lending-grievance@phonepe.com, 8068727374. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against PhonePe?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (lending-grievance@phonepe.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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