Is Phone pe Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Phone pe”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: https://grievance.phonepe.com/
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Phone pe — What RBI's DLA Directory Records
| Regulated entity | ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED) (NBFC) |
| Entity website | https://www.adityabirlacapital.com/loans/our-digital-lending-platform-partners |
| Grievance officer | Mr. Rajat Ranjan |
| Grievance contact | https://grievance.phonepe.com/ · 8068727374 |
| Regulated entity | PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.) (NBFC) |
| Entity website | https://www.payufin.in/ |
| Grievance officer | Rithvi Somani |
| Grievance contact | lending-grievance@phonepe.com · 8068727374 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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Is Phone pe loan app safe?
Phone pe is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Phone pe?
Phone pe is deployed by 2 RBI-regulated entities: ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED), PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.). Your loan agreement names the specific entity for your loan — check it there.
Phone pe customer care / grievance contact?
The grievance redressal officer on record for ADITYA BIRLA CAPITAL LIMITED (MERGED WITH ADITYA BIRLA FINANCE LIMITED) is Mr. Rajat Ranjan — https://grievance.phonepe.com/, 8068727374. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Phone pe?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (https://grievance.phonepe.com/). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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