Is Personal Loan Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Personal Loan”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: GRIEVANCEREDRESSAL@mahindrafinance.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Personal Loan — What RBI's DLA Directory Records
| Regulated entity | MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD (NBFC) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://www.mahindrafinance.com/ |
| Grievance officer | Mr. Brijesh Kumar |
| Grievance contact | GRIEVANCEREDRESSAL@mahindrafinance.com · 2266523540 |
| Regulated entity | UNION BANK OF INDIA (BANK) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://www.unionbankofindia.co.in |
| Grievance officer | D Sasidhar |
| Grievance contact | dgro@unionbankofindia.bank · 2245064197 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Personal Loan loan app safe?
Personal Loan is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Personal Loan?
Personal Loan is deployed by 2 RBI-regulated entities: MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD, UNION BANK OF INDIA. Your loan agreement names the specific entity for your loan — check it there.
Personal Loan customer care / grievance contact?
The grievance redressal officer on record for MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD is Mr. Brijesh Kumar — GRIEVANCEREDRESSAL@mahindrafinance.com, 2266523540. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Personal Loan?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (GRIEVANCEREDRESSAL@mahindrafinance.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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