Is Paytm Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Paytm: Secure UPI Payments”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: grievance-redressal_loandistribution@paytm.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Paytm — What RBI's DLA Directory Records
| Regulated entity | DSP FINANCE PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | One97 Communications Ltd |
| Entity website | https://dspfin.com/ |
| Grievance officer | Mr Aditya Ranade |
| Grievance contact | grievance-redressal_loandistribution@paytm.com · 1205083345 |
| Regulated entity | SMFG INDIA CREDIT COMPANY LIMITED (NBFC) |
| LSP (Lending Service Provider) | One97 Communications Limited |
| Entity website | https://www.smfgindiacredit.com/digital-lending-partner.aspx?tab=loan_details |
| Grievance officer | Aditya Ranade |
| Grievance contact | grievance-redressal_loandistribution@paytm.com · 1205083345 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Paytm loan app safe?
Paytm: Secure UPI Payments is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including DSP FINANCE PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Paytm?
Paytm: Secure UPI Payments is deployed by 2 RBI-regulated entities: DSP FINANCE PRIVATE LIMITED, SMFG INDIA CREDIT COMPANY LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Paytm customer care / grievance contact?
The grievance redressal officer on record for DSP FINANCE PRIVATE LIMITED is Mr Aditya Ranade — grievance-redressal_loandistribution@paytm.com, 1205083345. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Paytm?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievance-redressal_loandistribution@paytm.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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