Is Paytm-MSME Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-11-02
- ✅ Listed in RBI's DLA directory as “Paytm-MSME”
- 🏛️ Deployed by: SURYODAY SMALL FINANCE BANK LIMITED (BANK)
- 🤝 LSP: One97 Communications Limited (Lending Service Provider, per RBI's directory). The loan itself is given by SURYODAY SMALL FINANCE BANK LIMITED.
- 📧 Grievance officer: grievance.businessloan@paytm.com
- 🛡️ Complaint route: RBI CMS portal (free)
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🔍 Paytm-MSME — What RBI's DLA Directory Records
| Regulated entity | SURYODAY SMALL FINANCE BANK LIMITED (BANK) |
| LSP (Lending Service Provider) | One97 Communications Limited |
| Entity website | https://suryoday.bank.in/ |
| Grievance officer | Aditya Ranade |
| Grievance contact | grievance.businessloan@paytm.com · 1205083345 |
📱 Distributed via: iOS App Store
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-11-02. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Paytm-MSME loan app safe?
Paytm-MSME is listed in RBI's public directory of Digital Lending Apps, deployed by SURYODAY SMALL FINANCE BANK LIMITED (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Paytm-MSME?
Paytm-MSME is deployed by SURYODAY SMALL FINANCE BANK LIMITED, a BANK regulated by RBI. This is the legal lender named in your loan agreement.
Paytm-MSME customer care / grievance contact?
The grievance redressal officer on record is Aditya Ranade — grievance.businessloan@paytm.com, 1205083345. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Paytm-MSME?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievance.businessloan@paytm.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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