Is Paytm Merchant app Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Paytm Merchant app”
- 🏛️ Deployed by: SI CREVA CAPITAL SERVICES PRIVATE LIMITED (NBFC)
- 📧 Grievance officer: grievance.businessloan@paytm.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Paytm Merchant app — What RBI's DLA Directory Records
| Regulated entity | SI CREVA CAPITAL SERVICES PRIVATE LIMITED (NBFC) |
| Entity website | https://sicrevacapital.com/ |
| Grievance officer | Aditya Ranade |
| Grievance contact | grievance.businessloan@paytm.com · 1205083345 |
📱 Distributed via: iOS App Store · Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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Is Paytm Merchant app loan app safe?
Paytm Merchant app is listed in RBI's public directory of Digital Lending Apps, deployed by SI CREVA CAPITAL SERVICES PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Paytm Merchant app?
Paytm Merchant app is deployed by SI CREVA CAPITAL SERVICES PRIVATE LIMITED, a NBFC regulated by RBI. This is the legal lender named in your loan agreement.
Paytm Merchant app customer care / grievance contact?
The grievance redressal officer on record is Aditya Ranade — grievance.businessloan@paytm.com, 1205083345. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Paytm Merchant app?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievance.businessloan@paytm.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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