Is Paytm for Business Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Paytm for Business”
- 🏛️ Deployed by: 4 regulated entities (see below)
- 📧 Grievance officer: grievance.businessloan@paytm.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Paytm for Business — What RBI's DLA Directory Records
| Regulated entity | KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | One97 Communications Ltd |
| Entity website | https://creditsaison.in/partnercontact |
| Grievance officer | Aditya Ranade |
| Grievance contact | grievance.businessloan@paytm.com · 1205083345 |
| Regulated entity | NORTHERN ARC CAPITAL LIMITED (NBFC) |
| LSP (Lending Service Provider) | One97 communications Ltd |
| Entity website | https://www.northernarc.com |
| Grievance officer | Aditya Ranade |
| Grievance contact | grievance.businessloan@paytm.com · 1205083345 |
| Regulated entity | PROFECTUS CAPITAL PVT. LTD. (NBFC) |
| LSP (Lending Service Provider) | One97 Communications Limited |
| Entity website | https://www.profectuscapital.com |
| Grievance officer | Aditya Ranade |
| Grievance contact | grievance.businessloan@paytm.com · 1205083345 |
| Regulated entity | SMFG INDIA CREDIT COMPANY LIMITED (NBFC) |
| LSP (Lending Service Provider) | One97 Communications Limited |
| Entity website | https://www.smfgindiacredit.com/digital-lending-partner.aspx?tab=loan_details |
| Grievance officer | Aditya Ranade |
| Grievance contact | grievance.businessloan@paytm.com · 1205083345 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Paytm for Business loan app safe?
Paytm for Business is listed in RBI's public directory of Digital Lending Apps, deployed by 4 regulated entities including KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Paytm for Business?
Paytm for Business is deployed by 4 RBI-regulated entities: KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED, NORTHERN ARC CAPITAL LIMITED, PROFECTUS CAPITAL PVT. LTD., SMFG INDIA CREDIT COMPANY LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Paytm for Business customer care / grievance contact?
The grievance redressal officer on record for KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED is Aditya Ranade — grievance.businessloan@paytm.com, 1205083345. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Paytm for Business?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievance.businessloan@paytm.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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