Is Paysense Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Paysense”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: grievance@paysense.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Paysense — What RBI's DLA Directory Records
| Regulated entity | KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | PaySense Services India Private Limited |
| Entity website | https://creditsaison.in/partnercontact |
| Grievance officer | Somay Hathi |
| Grievance contact | grievance@paysense.in · 2269821133 |
| Regulated entity | PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.) (NBFC) |
| LSP (Lending Service Provider) | PaySense Services India Private Limited |
| Entity website | https://www.payufin.in/ |
| Grievance officer | Somay Hathi |
| Grievance contact | grievance@paysense.in · 2269821133 |
📱 Distributed via: Google Play · Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Paysense loan app safe?
Paysense is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Paysense?
Paysense is deployed by 2 RBI-regulated entities: KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED, PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.). Your loan agreement names the specific entity for your loan — check it there.
Paysense customer care / grievance contact?
The grievance redressal officer on record for KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED is Somay Hathi — grievance@paysense.in, 2269821133. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Paysense?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievance@paysense.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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