Is Payrup Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Payrup”
- 🏛️ Deployed by: INCRED FINANCIAL SERVICES LIMITED (FORMERLY KKR INDIA FINANCIAL SERVICES LTD) (NBFC)
- 📧 Grievance officer: alka@payrup.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Payrup — What RBI's DLA Directory Records
| Regulated entity | INCRED FINANCIAL SERVICES LIMITED (FORMERLY KKR INDIA FINANCIAL SERVICES LTD) (NBFC) |
| Entity website | https://www.incred.com |
| Grievance officer | Alka Tiwari |
| Grievance contact | alka@payrup.com · 9828513120 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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Is Payrup loan app safe?
Payrup is listed in RBI's public directory of Digital Lending Apps, deployed by INCRED FINANCIAL SERVICES LIMITED (FORMERLY KKR INDIA FINANCIAL SERVICES LTD) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Payrup?
Payrup is deployed by INCRED FINANCIAL SERVICES LIMITED (FORMERLY KKR INDIA FINANCIAL SERVICES LTD), a NBFC regulated by RBI. This is the legal lender named in your loan agreement.
Payrup customer care / grievance contact?
The grievance redressal officer on record is Alka Tiwari — alka@payrup.com, 9828513120. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Payrup?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (alka@payrup.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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