Is Ola Money Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Ola Money”
- 🏛️ Deployed by: 6 regulated entities (see below)
- 📧 Grievance officer: grievance.officer@zipcash.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Ola Money — What RBI's DLA Directory Records
| Regulated entity | IDFC FIRST BANK LIMITED (BANK) |
| LSP (Lending Service Provider) | ANI Technologies Private Limited |
| Entity website | https://www.idfcfirstbank.com/personal-banking/adlp/digital-lending-partners |
| Grievance officer | Mrs. Aparna VS |
| Grievance contact | grievance.officer@zipcash.in · 9986312293 |
| Regulated entity | INCRED FINANCIAL SERVICES LIMITED (FORMERLY KKR INDIA FINANCIAL SERVICES LTD) (NBFC) |
| LSP (Lending Service Provider) | ola financial services Private Limited |
| Entity website | https://www.incred.com |
| Grievance officer | Mrs. Aparna VS |
| Grievance contact | grievance.officer@zipcash.com · 8037102429 |
| Regulated entity | KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Ola Financial Services Pvt Ltd |
| Entity website | https://creditsaison.in/partnercontact |
| Grievance officer | Aparna VS |
| Grievance contact | grievance.officer@zipcash.in · 8037102429 |
| Regulated entity | OXYZO FINANCIAL SERVICES LIMITED (FORMERLY KNOWN AS OXYZO FINANCIAL SERVICES PRIVATE LIMITED) (NBFC) |
| LSP (Lending Service Provider) | OLA FINANCIAL SERVICES PRIVATE LIMITED |
| Entity website | https://respo.co.in/ |
| Grievance officer | Aparna V S |
| Grievance contact | grievance.officer@zipcash.in · 8037102429 |
| Regulated entity | POONAWALLA FINCORP LTD (NBFC) |
| LSP (Lending Service Provider) | Ola Financial Services Pvt. Ltd (OFS) |
| Entity website | https://poonawallafincorp.com/digital-partnership-cashbycred |
| Grievance officer | Mrs. Aparna VS |
| Grievance contact | support@olamoney.com · 8291205809 |
| Regulated entity | RESPO FINANCIAL CAPITAL PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | OLA FINANCIAL SERVICES PRIVATE LIMITED |
| Entity website | https://respo.co.in/ |
| Grievance officer | Aparna V S |
| Grievance contact | grievance.officer@zipcash.in · 8037102429 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Ola Money loan app safe?
Ola Money is listed in RBI's public directory of Digital Lending Apps, deployed by 6 regulated entities including IDFC FIRST BANK LIMITED (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Ola Money?
Ola Money is deployed by 6 RBI-regulated entities: IDFC FIRST BANK LIMITED, INCRED FINANCIAL SERVICES LIMITED (FORMERLY KKR INDIA FINANCIAL SERVICES LTD), KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED, OXYZO FINANCIAL SERVICES LIMITED (FORMERLY KNOWN AS OXYZO FINANCIAL SERVICES PRIVATE LIMITED), POONAWALLA FINCORP LTD, RESPO FINANCIAL CAPITAL PRIVATE LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Ola Money customer care / grievance contact?
The grievance redressal officer on record for IDFC FIRST BANK LIMITED is Mrs. Aparna VS — grievance.officer@zipcash.in, 9986312293. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Ola Money?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievance.officer@zipcash.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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