Is Navi Finserv Limited Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Navi Finserv Limited”
- 🏛️ Deployed by: 6 regulated entities (see below)
- 📧 Grievance officer: gro.navifinserv@navi.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Navi Finserv Limited — What RBI's DLA Directory Records
| Regulated entity | CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED (NBFC) |
| LSP (Lending Service Provider) | Navi Finserv Limited |
| Entity website | https://www.cholamandalam.com |
| Grievance officer | Uday Kumar G |
| Grievance contact | gro.navifinserv@navi.com · 8147544555 |
| Regulated entity | IDFC FIRST BANK LIMITED (BANK) |
| LSP (Lending Service Provider) | Navi Finserv Limited |
| Entity website | https://www.idfcfirstbank.com/personal-banking/adlp/digital-lending-partners |
| Grievance officer | Mr. Uday Kumar G |
| Grievance contact | gro.navifinserv@navi.com · 8147544555 |
| Regulated entity | NAVI FINSERV LIMITED (NBFC) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://navi.com/finserv |
| Grievance officer | Uday Kumar G |
| Grievance contact | gro.navifinserv@navi.com · 9591444328 |
| Regulated entity | NORTHERN ARC CAPITAL LIMITED (NBFC) |
| LSP (Lending Service Provider) | Navi Finserv limited |
| Entity website | https://www.northernarc.com |
| Grievance officer | Mr. Vatsal Karnani |
| Grievance contact | gro.navifinserv@navi.com · 8147544555 |
| Regulated entity | PIRAMAL FINANCE LIMITED (FORMERLY KNOWN AS PIRAMAL CAPITAL & HOUSING FINANCE LIMITED) (NBFC) |
| LSP (Lending Service Provider) | Navi Finserv Limited |
| Entity website | https://www.piramalfinance.com/about-us/lending-partners |
| Grievance officer | Uday Kumar G |
| Grievance contact | gro.navifinserv@navi.com · 8147544555 |
| Regulated entity | TATA CAPITAL LIMITED (NBFC) |
| LSP (Lending Service Provider) | Navi Finserv Limited |
| Entity website | https://www.tatacapital.com/tchfl.html |
| Grievance officer | Navi - Uday Kumar G |
| Grievance contact | Navi- gro.navifinserv@navi.com · 8147544555 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Navi Finserv Limited loan app safe?
Navi Finserv Limited is listed in RBI's public directory of Digital Lending Apps, deployed by 6 regulated entities including CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Navi Finserv Limited?
Navi Finserv Limited is deployed by 6 RBI-regulated entities: CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED, IDFC FIRST BANK LIMITED, NAVI FINSERV LIMITED, NORTHERN ARC CAPITAL LIMITED, PIRAMAL FINANCE LIMITED (FORMERLY KNOWN AS PIRAMAL CAPITAL & HOUSING FINANCE LIMITED), TATA CAPITAL LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Navi Finserv Limited customer care / grievance contact?
The grievance redressal officer on record for CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED is Uday Kumar G — gro.navifinserv@navi.com, 8147544555. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Navi Finserv Limited?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (gro.navifinserv@navi.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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