Is My Salary Loan Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-08
- ✅ Listed in RBI's DLA directory as “My Salary Loan”
- 🏛️ Deployed by: EPOCH MERCANTILES PRIVATE LIMITED (NBFC)
- 🤝 Operated by: Fintech Cloud Private Limited — a Lending Service Provider running the app on the regulated entity's behalf, per RBI's directory
- 📧 Grievance officer: mohd@mysalaryloan.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 My Salary Loan — What RBI's DLA Directory Records
| Regulated entity | EPOCH MERCANTILES PRIVATE LIMITED (NBFC) |
| Operated by | Fintech Cloud Private Limited (Lending Service Provider) |
| Entity website | https://epochmercantiles.com/ |
| Grievance officer | Meenakshi |
| Grievance contact | mohd@mysalaryloan.com · 8448901858 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-08. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is My Salary Loan loan app safe?
My Salary Loan is listed in RBI's public directory of Digital Lending Apps, deployed by EPOCH MERCANTILES PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind My Salary Loan?
My Salary Loan is deployed by EPOCH MERCANTILES PRIVATE LIMITED, a NBFC regulated by RBI. This is the legal lender named in your loan agreement.
My Salary Loan customer care / grievance contact?
The grievance redressal officer on record is Meenakshi — mohd@mysalaryloan.com, 8448901858. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against My Salary Loan?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (mohd@mysalaryloan.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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