Is MUTHOOT FINCORP ONE Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “MUTHOOT FINCORP ONE”
- 🏛️ Deployed by: 4 regulated entities (see below)
- 📧 Grievance officer: julia.mathew@muthoot.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 MUTHOOT FINCORP ONE — What RBI's DLA Directory Records
| Regulated entity | MUTHOOT CAPITAL SERVICES LTD. (NBFC) |
| LSP (Lending Service Provider) | Muthoot FinCorp Limited |
| Entity website | https://www.muthootcap.com/ |
| Grievance officer | Julia Mathew |
| Grievance contact | julia.mathew@muthoot.com · 18001021616 |
| Regulated entity | MUTHOOT FINCORP LIMITED (FORMERLY MUTHOOT DEBT MANAGEMENT SERVICES LTD) (NBFC) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://muthootfincorp.com/ |
| Grievance officer | Julia Mathew |
| Grievance contact | julia.mathew@muthoot.com · 18001021616 |
| Regulated entity | OXYZO FINANCIAL SERVICES LIMITED (FORMERLY KNOWN AS OXYZO FINANCIAL SERVICES PRIVATE LIMITED) (NBFC) |
| LSP (Lending Service Provider) | Muthoot Fincorp Limited |
| Entity website | https://respo.co.in/ |
| Grievance officer | Ms. Julia Mathew |
| Grievance contact | julia.mathew@muthoot.com · 4714911626 |
| Regulated entity | RESPO FINANCIAL CAPITAL PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Muthoot Fincorp Limited |
| Entity website | https://respo.co.in/ |
| Grievance officer | Ms. Julia Mathew |
| Grievance contact | julia.mathew@muthoot.com · 4714911626 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is MUTHOOT FINCORP ONE loan app safe?
MUTHOOT FINCORP ONE is listed in RBI's public directory of Digital Lending Apps, deployed by 4 regulated entities including MUTHOOT CAPITAL SERVICES LTD. (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind MUTHOOT FINCORP ONE?
MUTHOOT FINCORP ONE is deployed by 4 RBI-regulated entities: MUTHOOT CAPITAL SERVICES LTD., MUTHOOT FINCORP LIMITED (FORMERLY MUTHOOT DEBT MANAGEMENT SERVICES LTD), OXYZO FINANCIAL SERVICES LIMITED (FORMERLY KNOWN AS OXYZO FINANCIAL SERVICES PRIVATE LIMITED), RESPO FINANCIAL CAPITAL PRIVATE LIMITED. Your loan agreement names the specific entity for your loan — check it there.
MUTHOOT FINCORP ONE customer care / grievance contact?
The grievance redressal officer on record for MUTHOOT CAPITAL SERVICES LTD. is Julia Mathew — julia.mathew@muthoot.com, 18001021616. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against MUTHOOT FINCORP ONE?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (julia.mathew@muthoot.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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