Is Mobile Banking Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Mobile Banking”
- 🏛️ Deployed by: EXCELLENT CO-OP.BANK LTD., MUMBAI (BANK)
- 🤝 LSP: My Card Solutions Pvt Ltd (Lending Service Provider, per RBI's directory). The loan itself is given by EXCELLENT CO-OP.BANK LTD., MUMBAI.
- 📧 Grievance officer: ho@excellentbankltd.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Mobile Banking — What RBI's DLA Directory Records
| Regulated entity | EXCELLENT CO-OP.BANK LTD., MUMBAI (BANK) |
| LSP (Lending Service Provider) | My Card Solutions Pvt Ltd |
| Entity website | https://www.excellentbankltd.com |
| Grievance officer | Shabbir Dhorajiwala |
| Grievance contact | ho@excellentbankltd.com · 2223400195 |
📱 Distributed via: Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Mobile Banking loan app safe?
Mobile Banking is listed in RBI's public directory of Digital Lending Apps, deployed by EXCELLENT CO-OP.BANK LTD., MUMBAI (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Mobile Banking?
Mobile Banking is deployed by EXCELLENT CO-OP.BANK LTD., MUMBAI, a BANK regulated by RBI. This is the legal lender named in your loan agreement.
Mobile Banking customer care / grievance contact?
The grievance redressal officer on record is Shabbir Dhorajiwala — ho@excellentbankltd.com, 2223400195. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Mobile Banking?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (ho@excellentbankltd.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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