Is Kiwi Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Kiwi”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: service@gokiwi.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Kiwi — What RBI's DLA Directory Records
| Regulated entity | PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.) (NBFC) |
| Entity website | https://www.payufin.in/ |
| Grievance officer | Anthony Mathew S A |
| Grievance contact | service@gokiwi.in · 8048249605 |
| Regulated entity | YES BANK LTD. (BANK) |
| Entity website | https://www.yes.bank.in/ |
| Grievance officer | Anthony Mathew |
| Grievance contact | anthony@gokiwi.in · 0 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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Is Kiwi loan app safe?
Kiwi is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Kiwi?
Kiwi is deployed by 2 RBI-regulated entities: PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.), YES BANK LTD.. Your loan agreement names the specific entity for your loan — check it there.
Kiwi customer care / grievance contact?
The grievance redressal officer on record for PAYU FINANCE INDIA PRIVATE LIMITED (FORMERLY KNOWN AS SIDVIK LEASING PVT. LTD.) is Anthony Mathew S A — service@gokiwi.in, 8048249605. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Kiwi?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (service@gokiwi.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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