Is Jio Finance Platform and Service Limited Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Jio Finance Platform and Service Limited”
- 🏛️ Deployed by: JIO CREDIT LIMITED (FORMERLY KNOWN AS JIO FINANCE LIMITED) (NBFC)
- 🤝 LSP: Jio Finance Platform and Service Limited (Lending Service Provider, per RBI's directory). The loan itself is given by JIO CREDIT LIMITED (FORMERLY KNOWN AS JIO FINANCE LIMITED).
- 📧 Grievance officer: gayathri.karthik@jiofinance.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Jio Finance Platform and Service Limited — What RBI's DLA Directory Records
| Regulated entity | JIO CREDIT LIMITED (FORMERLY KNOWN AS JIO FINANCE LIMITED) (NBFC) |
| LSP (Lending Service Provider) | Jio Finance Platform and Service Limited |
| Entity website | https://www.jfs.in/ |
| Grievance officer | Gayathri Karthik |
| Grievance contact | gayathri.karthik@jiofinance.in · 9372746490 |
📱 Distributed via: iOS App Store
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Jio Finance Platform and Service Limited loan app safe?
Jio Finance Platform and Service Limited is listed in RBI's public directory of Digital Lending Apps, deployed by JIO CREDIT LIMITED (FORMERLY KNOWN AS JIO FINANCE LIMITED) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Jio Finance Platform and Service Limited?
Jio Finance Platform and Service Limited is deployed by JIO CREDIT LIMITED (FORMERLY KNOWN AS JIO FINANCE LIMITED), a NBFC regulated by RBI. This is the legal lender named in your loan agreement.
Jio Finance Platform and Service Limited customer care / grievance contact?
The grievance redressal officer on record is Gayathri Karthik — gayathri.karthik@jiofinance.in, 9372746490. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Jio Finance Platform and Service Limited?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (gayathri.karthik@jiofinance.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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