Is Groww Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Groww: Stocks & Mutual Fund”
- 🏛️ Deployed by: IDFC FIRST BANK LIMITED (BANK)
- 🤝 LSP: Billionbrains Garage Ventures Limited (Lending Service Provider, per RBI's directory). The loan itself is given by IDFC FIRST BANK LIMITED.
- 📧 Grievance officer: grievanceofficer@groww.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Groww — What RBI's DLA Directory Records
| Regulated entity | IDFC FIRST BANK LIMITED (BANK) |
| LSP (Lending Service Provider) | Billionbrains Garage Ventures Limited |
| Entity website | https://www.idfcfirstbank.com/personal-banking/adlp/digital-lending-partners |
| Grievance officer | Mr.Dharmesh Palan |
| Grievance contact | grievanceofficer@groww.in · 9108800000 |
📱 Distributed via: iOS App Store · Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Groww loan app safe?
Groww: Stocks & Mutual Fund is listed in RBI's public directory of Digital Lending Apps, deployed by IDFC FIRST BANK LIMITED (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Groww?
Groww: Stocks & Mutual Fund is deployed by IDFC FIRST BANK LIMITED, a BANK regulated by RBI. This is the legal lender named in your loan agreement.
Groww customer care / grievance contact?
The grievance redressal officer on record is Mr.Dharmesh Palan — grievanceofficer@groww.in, 9108800000. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Groww?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievanceofficer@groww.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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