Is Groww credit Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-11-02
- ✅ Listed in RBI's DLA directory as “Groww credit”
- 🏛️ Deployed by: 6 regulated entities (see below)
- 📧 Grievance officer: grievanceofficer@groww.in
- 🛡️ Complaint route: RBI CMS portal (free)
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🔍 Groww credit — What RBI's DLA Directory Records
| Regulated entity | EARLYSALARY SERVICES PRIVATE LIMITED (OLD NAME ASHISH SECURITIES PVT. LTD.) (NBFC) |
| LSP (Lending Service Provider) | Billionbrains Garage Ventures Ltd |
| Entity website | https://www.earlysalary.in |
| Grievance officer | Dharmesh Palan |
| Grievance contact | grievanceofficer@groww.in · 9108800000 |
| Regulated entity | GROWW CREDITSERV TECHNOLOGY PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Billionbrains Garage Ventures Limited |
| Entity website | https://growwcredit.in/ |
| Grievance officer | Dharmesh Palan |
| Grievance contact | grievanceofficer@groww.in · 9108800000 |
| Regulated entity | IDFC FIRST BANK LIMITED (BANK) |
| LSP (Lending Service Provider) | Billionbrains Garage Ventures Limited |
| Entity website | https://www.idfcfirstbank.com/personal-banking/adlp/digital-lending-partners |
| Grievance officer | Mr.Dharmesh Palan |
| Grievance contact | grievanceofficer@groww.in · 9108800000 |
| Regulated entity | KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Billionbrains Garage Ventures Ltd |
| Entity website | https://creditsaison.in/partnercontact |
| Grievance officer | Dharmesh Palan |
| Grievance contact | grievanceofficer@groww.in · 9108800000 |
| Regulated entity | POONAWALLA FINCORP LTD (NBFC) |
| LSP (Lending Service Provider) | Billionbrains Garage Ventures Limited |
| Entity website | https://poonawallafincorp.com |
| Grievance officer | Dharmesh Palan |
| Grievance contact | grievanceofficer@groww.in · 9108800000 |
| Regulated entity | DSP FINANCE PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Billionbrains Garage Ventures Limited |
| Entity website | https://dspfin.com/ |
| Grievance officer | Mr.Dharmesh Palan |
| Grievance contact | grievanceofficer@groww.in · 9108800000 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-11-02. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Groww credit loan app safe?
Groww credit is listed in RBI's public directory of Digital Lending Apps, deployed by 6 regulated entities including EARLYSALARY SERVICES PRIVATE LIMITED (OLD NAME ASHISH SECURITIES PVT. LTD.) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Groww credit?
Groww credit is deployed by 6 RBI-regulated entities: EARLYSALARY SERVICES PRIVATE LIMITED (OLD NAME ASHISH SECURITIES PVT. LTD.), GROWW CREDITSERV TECHNOLOGY PRIVATE LIMITED, IDFC FIRST BANK LIMITED, KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED, POONAWALLA FINCORP LTD, DSP FINANCE PRIVATE LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Groww credit customer care / grievance contact?
The grievance redressal officer on record for EARLYSALARY SERVICES PRIVATE LIMITED (OLD NAME ASHISH SECURITIES PVT. LTD.) is Dharmesh Palan — grievanceofficer@groww.in, 9108800000. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Groww credit?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievanceofficer@groww.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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