Is Groww Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-11-02
- ✅ Listed in RBI's DLA directory as “Groww”
- 🏛️ Deployed by: 3 regulated entities (see below)
- 📧 Grievance officer: grievanceofficer@groww.in
- 🛡️ Complaint route: RBI CMS portal (free)
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🔍 Groww — What RBI's DLA Directory Records
| Regulated entity | KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Billionbrains Garage Ventures Ltd |
| Entity website | https://creditsaison.in/partnercontact |
| Grievance officer | Dharmesh Palan |
| Grievance contact | grievanceofficer@groww.in · 9108800000 |
| Regulated entity | DSP FINANCE PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Billionbrains Garage Ventures Limited |
| Entity website | https://dspfin.com/ |
| Grievance officer | Mr. Dharmesh Palan |
| Grievance contact | grievanceofficer@groww.in · 9108800000 |
| Regulated entity | GROWW CREDITSERV TECHNOLOGY PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Billionbrains Garage Ventures Limited |
| Entity website | https://growwcredit.in/ |
| Grievance officer | Dharmesh Palan |
| Grievance contact | grievanceofficer@groww.in · 9108800000 |
📱 Distributed via: iOS App Store · Google Play
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-11-02. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Groww loan app safe?
Groww is listed in RBI's public directory of Digital Lending Apps, deployed by 3 regulated entities including KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Groww?
Groww is deployed by 3 RBI-regulated entities: KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED, DSP FINANCE PRIVATE LIMITED, GROWW CREDITSERV TECHNOLOGY PRIVATE LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Groww customer care / grievance contact?
The grievance redressal officer on record for KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED is Dharmesh Palan — grievanceofficer@groww.in, 9108800000. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Groww?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (grievanceofficer@groww.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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