Is Gold Loan Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Gold Loan”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: agmcustomerservice@mahabank.co.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Gold Loan — What RBI's DLA Directory Records
| Regulated entity | BANK OF MAHARASHTRA (BANK) |
| Entity website | https://bankofmaharashtra.bank.in/ |
| Grievance officer | Shri Shirish Salway |
| Grievance contact | agmcustomerservice@mahabank.co.in · 2025614366 |
| Regulated entity | UNION BANK OF INDIA (BANK) |
| Entity website | https://www.unionbankofindia.co.in |
| Grievance officer | D Sasidhar |
| Grievance contact | dgro@unionbankofindia.bank · 2245064197 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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Is Gold Loan loan app safe?
Gold Loan is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including BANK OF MAHARASHTRA (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Gold Loan?
Gold Loan is deployed by 2 RBI-regulated entities: BANK OF MAHARASHTRA, UNION BANK OF INDIA. Your loan agreement names the specific entity for your loan — check it there.
Gold Loan customer care / grievance contact?
The grievance redressal officer on record for BANK OF MAHARASHTRA is Shri Shirish Salway — agmcustomerservice@mahabank.co.in, 2025614366. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Gold Loan?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (agmcustomerservice@mahabank.co.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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