Is Gold Loan Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Gold Loan”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: agmcustomerservice@mahabank.co.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Gold Loan — What RBI's DLA Directory Records
| Regulated entity | BANK OF MAHARASHTRA (BANK) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://bankofmaharashtra.bank.in/ |
| Grievance officer | Shri Shirish Salway |
| Grievance contact | agmcustomerservice@mahabank.co.in · 2025614366 |
| Regulated entity | UNION BANK OF INDIA (BANK) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://www.unionbankofindia.co.in |
| Grievance officer | D Sasidhar |
| Grievance contact | dgro@unionbankofindia.bank · 2245064197 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
Not sure Gold Loan is your best option?
No app. No contacts access. Just your offer — from 100+ RBI-registered lenders, with no CIBIL hit.
Get Real Offers — Free →Popular with borrowers
❓ Quick Answers
Is Gold Loan loan app safe?
Gold Loan is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including BANK OF MAHARASHTRA (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Gold Loan?
Gold Loan is deployed by 2 RBI-regulated entities: BANK OF MAHARASHTRA, UNION BANK OF INDIA. Your loan agreement names the specific entity for your loan — check it there.
Gold Loan customer care / grievance contact?
The grievance redressal officer on record for BANK OF MAHARASHTRA is Shri Shirish Salway — agmcustomerservice@mahabank.co.in, 2025614366. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Gold Loan?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (agmcustomerservice@mahabank.co.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
📚 Related
Check Another Loan App →
Instant verdict against RBI's DLA directory.
RBI Complaint (free) →
RB-IOS 2026 — no lawyer needed.
Report a Fake Loan App →
Verify the NBFC + Sachet filing walkthrough.
Low CIBIL Loan Apps →
Lenders that approve below 650.
Compare Gold Loan vs 100+ Lenders — Free →
Zero CIBIL impact. Real offers in 30 seconds.