Is Freo Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Freo”
- 🏛️ Deployed by: 6 regulated entities (see below)
- 📧 Grievance officer: anjali@freo.money
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Freo — What RBI's DLA Directory Records
| Regulated entity | CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED (NBFC) |
| Entity website | https://www.cholamandalam.com |
| Grievance officer | Anjali Panwar |
| Grievance contact | anjali@freo.money · 6361121526 |
| Regulated entity | KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC) |
| Entity website | https://creditsaison.in/partnercontact |
| Grievance officer | Anjali Panwar |
| Grievance contact | anjali@freo.money · 6361121526 |
| Regulated entity | KOMAC INVESTMENTS & FINANCE PVT. LTD. (NBFC) |
| Entity website | https://kifpl.com/ |
| Grievance officer | Anjali Panwar |
| Grievance contact | grievance@freo.money · 6361121526 |
| Regulated entity | RESILIENT FINANCE PRIVATE LIMITED (EARLIER KNOWN AS TRILLIONLOANS FINTECH PRIVATE LIMITED) (NBFC) |
| Entity website | https://www.bharatpecapital.com/ |
| Grievance officer | Anjali Panwar |
| Grievance contact | anjali@freo.money · 6361121526 |
| Regulated entity | SMFG INDIA CREDIT COMPANY LIMITED (NBFC) |
| Entity website | https://www.smfgindiacredit.com/digital-lending-partner.aspx?tab=loan_details |
| Grievance officer | Anjali Panwar |
| Grievance contact | anjali@moneytap.com · 6361121526 |
| Regulated entity | TAPSTART CAPITAL PRIVATE LIMITED (NBFC) |
| Entity website | https://www.tapstart.in |
| Grievance officer | Anjali Panwar |
| Grievance contact | anjali@freo.money · 6361121526 |
📱 Distributed via: iOS App Store · Google Play · IndusApp · Vivo Market · Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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Is Freo loan app safe?
Freo is listed in RBI's public directory of Digital Lending Apps, deployed by 6 regulated entities including CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Freo?
Freo is deployed by 6 RBI-regulated entities: CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED, KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED, KOMAC INVESTMENTS & FINANCE PVT. LTD., RESILIENT FINANCE PRIVATE LIMITED (EARLIER KNOWN AS TRILLIONLOANS FINTECH PRIVATE LIMITED), SMFG INDIA CREDIT COMPANY LIMITED, TAPSTART CAPITAL PRIVATE LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Freo customer care / grievance contact?
The grievance redressal officer on record for CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED is Anjali Panwar — anjali@freo.money, 6361121526. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Freo?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (anjali@freo.money). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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