Is FlexiLoans Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “FlexiLoans”
- 🏛️ Deployed by: 3 regulated entities (see below)
- 📧 Grievance officer: nodal.grievance@epimoney.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 FlexiLoans — What RBI's DLA Directory Records
| Regulated entity | EPIMONEY PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://flexiloans.com/ |
| Grievance officer | Ms. Pranaali Sawant |
| Grievance contact | nodal.grievance@epimoney.com · 8879758863 |
| Regulated entity | KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Epimoney Private Limited |
| Entity website | https://creditsaison.in/partnercontact |
| Grievance officer | Pranaali Sawant |
| Grievance contact | nodal.grievance@epimoney.com · 8879758863 |
| Regulated entity | LENDINGKART FINANCE LIMITED (FORMERLY AADRI INFIN LIMITED) (NBFC) |
| LSP (Lending Service Provider) | EPIMONEY PRIVATE LIMITED -Flexiloans |
| Entity website | https://www.lendingkart.com |
| Grievance officer | Pranaali Sawant |
| Grievance contact | nodal.grievance@epimoney.com · 8879758863 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is FlexiLoans loan app safe?
FlexiLoans is listed in RBI's public directory of Digital Lending Apps, deployed by 3 regulated entities including EPIMONEY PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind FlexiLoans?
FlexiLoans is deployed by 3 RBI-regulated entities: EPIMONEY PRIVATE LIMITED, KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED, LENDINGKART FINANCE LIMITED (FORMERLY AADRI INFIN LIMITED). Your loan agreement names the specific entity for your loan — check it there.
FlexiLoans customer care / grievance contact?
The grievance redressal officer on record for EPIMONEY PRIVATE LIMITED is Ms. Pranaali Sawant — nodal.grievance@epimoney.com, 8879758863. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against FlexiLoans?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (nodal.grievance@epimoney.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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