Is Finnova Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Finnova”
- 🏛️ Deployed by: 2 regulated entities (see below)
- 📧 Grievance officer: tushar.rastogi@volohealth.in
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Finnova — What RBI's DLA Directory Records
| Regulated entity | OXYZO FINANCIAL SERVICES LIMITED (FORMERLY KNOWN AS OXYZO FINANCIAL SERVICES PRIVATE LIMITED) (NBFC) |
| LSP (Lending Service Provider) | Volo Health Services Pvt Ltd |
| Entity website | https://respo.co.in/ |
| Grievance officer | Tushar Rastogi |
| Grievance contact | tushar.rastogi@volohealth.in · 8657513833 |
| Regulated entity | RESPO FINANCIAL CAPITAL PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Volo Health Services Pvt Ltd |
| Entity website | https://respo.co.in/ |
| Grievance officer | Tushar Rastogi |
| Grievance contact | tushar.rastogi@volohealth.in · 8657513833 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Finnova loan app safe?
Finnova is listed in RBI's public directory of Digital Lending Apps, deployed by 2 regulated entities including OXYZO FINANCIAL SERVICES LIMITED (FORMERLY KNOWN AS OXYZO FINANCIAL SERVICES PRIVATE LIMITED) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Finnova?
Finnova is deployed by 2 RBI-regulated entities: OXYZO FINANCIAL SERVICES LIMITED (FORMERLY KNOWN AS OXYZO FINANCIAL SERVICES PRIVATE LIMITED), RESPO FINANCIAL CAPITAL PRIVATE LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Finnova customer care / grievance contact?
The grievance redressal officer on record for OXYZO FINANCIAL SERVICES LIMITED (FORMERLY KNOWN AS OXYZO FINANCIAL SERVICES PRIVATE LIMITED) is Tushar Rastogi — tushar.rastogi@volohealth.in, 8657513833. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Finnova?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (tushar.rastogi@volohealth.in). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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