Is Digital Lending Platform Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Digital Lending Platform”
- 🏛️ Deployed by: 3 regulated entities (see below)
- 📧 Grievance officer: hocss1@canarabank.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Digital Lending Platform — What RBI's DLA Directory Records
| Regulated entity | CANARA BANK (BANK) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://www.canarabank.com/ |
| Grievance officer | Smt. Muthulakshmi P |
| Grievance contact | hocss1@canarabank.com · 8022115526 |
| Regulated entity | CENTRAL BANK OF INDIA (BANK) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://centralbankofindia.co.in/ |
| Grievance officer | Zimbresh K. Sharma |
| Grievance contact | customercare@centralbank.co.in · 2261648787 |
| Regulated entity | INDIAN BANK (BANK) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://www.indianbank.in/ |
| Grievance officer | Shri Amit Chaudhari |
| Grievance contact | nodalofficer@indianbank.co.in · 4425279970 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Digital Lending Platform loan app safe?
Digital Lending Platform is listed in RBI's public directory of Digital Lending Apps, deployed by 3 regulated entities including CANARA BANK (BANK). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Digital Lending Platform?
Digital Lending Platform is deployed by 3 RBI-regulated entities: CANARA BANK, CENTRAL BANK OF INDIA, INDIAN BANK. Your loan agreement names the specific entity for your loan — check it there.
Digital Lending Platform customer care / grievance contact?
The grievance redressal officer on record for CANARA BANK is Smt. Muthulakshmi P — hocss1@canarabank.com, 8022115526. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Digital Lending Platform?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (hocss1@canarabank.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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