Is Digital Lending Pages of PhonePe Lending on PhonePe Business Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Digital Lending Pages of PhonePe Lending on PhonePe Business: Merchant App”
- 🏛️ Deployed by: 6 regulated entities (see below)
- 📧 Grievance officer: lending-grievance@phonepe.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Digital Lending Pages of PhonePe Lending on PhonePe Business — What RBI's DLA Directory Records
| Regulated entity | KRAZYBEE SERVICES LIMITED (EARLIER KNOWN AS KRAZYBEE SERVICES PRIVATE LIMITED) (NBFC) |
| LSP (Lending Service Provider) | PhonePe Lending Services Private Limited (Formerly known as PhonePe Credit Services Private Limited) |
| Entity website | https://www.kbnbfc.in/ |
| Grievance officer | Ms. Rithvi Somani |
| Grievance contact | lending-grievance@phonepe.com · 8068727374 |
| Regulated entity | MUTHOOT FINCORP LIMITED (FORMERLY MUTHOOT DEBT MANAGEMENT SERVICES LTD) (NBFC) |
| LSP (Lending Service Provider) | PhonePe Lending Services Private Limited |
| Entity website | https://muthootfincorp.com/ |
| Grievance officer | Mr. Rajat Ranjan |
| Grievance contact | lending-grievance@phonepe.com · 8068727374 |
| Regulated entity | SHRIRAM FINANCE LIMITED (FORMERLY SHRIRAM TRANSPORT FINANCE COMPANY LIMITED) (NBFC) |
| LSP (Lending Service Provider) | PhonePe Lending Services Private Limited |
| Entity website | https://www.shriramfinance.in |
| Grievance officer | Ms. Rithvi Somani |
| Grievance contact | lending-grievance@phonepe.com · 0 |
| Regulated entity | SMFG INDIA CREDIT COMPANY LIMITED (NBFC) |
| LSP (Lending Service Provider) | PhonePe Lending Services Private Limited |
| Entity website | https://www.smfgindiacredit.com/digital-lending-partner.aspx?tab=loan_details |
| Grievance officer | Rithvi Somani |
| Grievance contact | lending-grievance@phonepe.com · 8068727374 |
| Regulated entity | UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED) (NBFC) |
| LSP (Lending Service Provider) | PhonePe Lending Services Private Limited |
| Entity website | https://www.ugrocapital.com/lending-service-provider#digital-Lending-apps |
| Grievance officer | Mr. Rajat Ranjan |
| Grievance contact | lending-grievance@phonepe.com · 8068727374 |
| Regulated entity | UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)* (NBFC) |
| LSP (Lending Service Provider) | PhonePe Lending Services Private Limited |
| Entity website | https://www.ugrocapital.com/lending-service-provider#digital-Lending-apps |
| Grievance officer | Ms. Ashwini Iyer |
| Grievance contact | lending-grievance@phonepe.com · 8068727374 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Digital Lending Pages of PhonePe Lending on PhonePe Business loan app safe?
Digital Lending Pages of PhonePe Lending on PhonePe Business: Merchant App is listed in RBI's public directory of Digital Lending Apps, deployed by 6 regulated entities including KRAZYBEE SERVICES LIMITED (EARLIER KNOWN AS KRAZYBEE SERVICES PRIVATE LIMITED) (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Digital Lending Pages of PhonePe Lending on PhonePe Business?
Digital Lending Pages of PhonePe Lending on PhonePe Business: Merchant App is deployed by 6 RBI-regulated entities: KRAZYBEE SERVICES LIMITED (EARLIER KNOWN AS KRAZYBEE SERVICES PRIVATE LIMITED), MUTHOOT FINCORP LIMITED (FORMERLY MUTHOOT DEBT MANAGEMENT SERVICES LTD), SHRIRAM FINANCE LIMITED (FORMERLY SHRIRAM TRANSPORT FINANCE COMPANY LIMITED), SMFG INDIA CREDIT COMPANY LIMITED, UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED), UGRO CAPITAL LIMITED (PREVIOUSLY CHOKHANI SECURITIES LIMITED)*. Your loan agreement names the specific entity for your loan — check it there.
Digital Lending Pages of PhonePe Lending on PhonePe Business customer care / grievance contact?
The grievance redressal officer on record for KRAZYBEE SERVICES LIMITED (EARLIER KNOWN AS KRAZYBEE SERVICES PRIVATE LIMITED) is Ms. Rithvi Somani — lending-grievance@phonepe.com, 8068727374. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Digital Lending Pages of PhonePe Lending on PhonePe Business?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (lending-grievance@phonepe.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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