Is Customer Self Service Portal Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Customer Self Service Portal”
- 🏛️ Deployed by: NISSAN RENAULT FINANCIAL SERVICES INDIA PRIVATE LIMITED (NBFC)
- 📧 Grievance officer: sandhya.ganapathy@nrfsi.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Customer Self Service Portal — What RBI's DLA Directory Records
| Regulated entity | NISSAN RENAULT FINANCIAL SERVICES INDIA PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | None: the app is self-owned by the regulated entity |
| Entity website | https://www.nrfsi.com |
| Grievance officer | Sandhya Ganapathy |
| Grievance contact | sandhya.ganapathy@nrfsi.com · 4442517400 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Customer Self Service Portal loan app safe?
Customer Self Service Portal is listed in RBI's public directory of Digital Lending Apps, deployed by NISSAN RENAULT FINANCIAL SERVICES INDIA PRIVATE LIMITED (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Customer Self Service Portal?
Customer Self Service Portal is deployed by NISSAN RENAULT FINANCIAL SERVICES INDIA PRIVATE LIMITED, a NBFC regulated by RBI. This is the legal lender named in your loan agreement.
Customer Self Service Portal customer care / grievance contact?
The grievance redressal officer on record is Sandhya Ganapathy — sandhya.ganapathy@nrfsi.com, 4442517400. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Customer Self Service Portal?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (sandhya.ganapathy@nrfsi.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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