Is Customer Portal Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-09-01
- ✅ Listed in RBI's DLA directory as “Customer Portal”
- 🏛️ Deployed by: MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD (NBFC)
- 📧 Grievance officer: GRIEVANCEREDRESSAL@mahindrafinance.com
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Customer Portal — What RBI's DLA Directory Records
| Regulated entity | MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD (NBFC) |
| Entity website | https://www.mahindrafinance.com/ |
| Grievance officer | Mr. Brijesh Kumar |
| Grievance contact | GRIEVANCEREDRESSAL@mahindrafinance.com · 2266523540 |
📱 Distributed via: Website
Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-09-01. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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Is Customer Portal loan app safe?
Customer Portal is listed in RBI's public directory of Digital Lending Apps, deployed by MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches this entity before sharing KYC.
Which lender is behind Customer Portal?
Customer Portal is deployed by MAHINDRA & MAHINDRA FINANCIAL SERVICES LTD, a NBFC regulated by RBI. This is the legal lender named in your loan agreement.
Customer Portal customer care / grievance contact?
The grievance redressal officer on record is Mr. Brijesh Kumar — GRIEVANCEREDRESSAL@mahindrafinance.com, 2266523540. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Customer Portal?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (GRIEVANCEREDRESSAL@mahindrafinance.com). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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