Is Airtel Thanks Loan App Safe? RBI DLA Directory Verdict
Directory checked 2026-10-12
- ✅ Listed in RBI's DLA directory as “Airtel Thanks”
- 🏛️ Deployed by: 6 regulated entities (see below)
- 📧 Grievance officer: nodalofficer.loans@airtel.com?
- 🛡️ Complaint route: RBI CMS portal (free)
🔍 Airtel Thanks — What RBI's DLA Directory Records
| Regulated entity | DMI FINANCE PVT LTD. (NBFC) |
| LSP (Lending Service Provider) | Xtelify Limited? |
| Entity website | https://www.dmifinance.in/ |
| Grievance officer | Nitin Grover? |
| Grievance contact | nodalofficer.loans@airtel.com? · 1244243939 |
| Regulated entity | BAJAJ FINANCE LTD. (NBFC) |
| LSP (Lending Service Provider) | Xtelify Ltd. |
| Entity website | https://www.bajajfinserv.in/bajaj-finserv-partners |
| Grievance officer | Nitin Grover |
| Grievance contact | nodalofficer.loans@airtel.com · 1244243939 |
| Regulated entity | EARLYSALARY SERVICES PRIVATE LIMITED (OLD NAME ASHISH SECURITIES PVT. LTD.) (NBFC) |
| LSP (Lending Service Provider) | Xtelify Limited |
| Entity website | https://www.earlysalary.in |
| Grievance officer | Nitin Grover |
| Grievance contact | Content.Grievance@airtel.com · 0 |
| Regulated entity | KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | XTELIFY LIMITED (FORMERLY AIRTEL DIGITAL LIMITED) |
| Entity website | https://creditsaison.in/partnercontact |
| Grievance officer | Nitin Grover |
| Grievance contact | nodalofficer.loans@airtel.com · 1244243939 |
| Regulated entity | KRAZYBEE SERVICES LIMITED (EARLIER KNOWN AS KRAZYBEE SERVICES PRIVATE LIMITED) (NBFC) |
| LSP (Lending Service Provider) | Xtelify Limited (Formerly known as 'Airtel Digital Limited) |
| Entity website | https://www.kbnbfc.in/ |
| Grievance officer | Mr. Nitin Grover |
| Grievance contact | nodalofficer.loans@airtel.com · 1244243939 |
| Regulated entity | KRAZYBEE SERVICES PRIVATE LIMITED (NBFC) |
| LSP (Lending Service Provider) | Xtelify Limited (Formerly known as 'Airtel Digital Limited) |
| Entity website | https://www.kbnbfc.in/ |
| Grievance officer | Mr. Nitin Grover |
| Grievance contact | nodalofficer.loans@airtel.com · 1244243939 |
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Source: RBI — Digital Lending Apps deployed by Regulated Entities (public directory), checked 2026-10-12. Listings are reported by the regulated entities on RBI's CIMS portal without further validation by RBI — a listing is not an RBI endorsement. Always confirm the lender named inside the app matches the entity above before sharing documents.
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❓ Quick Answers
Is Airtel Thanks loan app safe?
Airtel Thanks is listed in RBI's public directory of Digital Lending Apps, deployed by 6 regulated entities including DMI FINANCE PVT LTD. (NBFC). The listing is reported by the regulated entity on RBI's CIMS portal — always confirm the lender named inside the app matches one of these entities before sharing KYC.
Which lender is behind Airtel Thanks?
Airtel Thanks is deployed by 6 RBI-regulated entities: DMI FINANCE PVT LTD., BAJAJ FINANCE LTD., EARLYSALARY SERVICES PRIVATE LIMITED (OLD NAME ASHISH SECURITIES PVT. LTD.), KISETSU SAISON FINANCE (INDIA) PRIVATE LIMITED, KRAZYBEE SERVICES LIMITED (EARLIER KNOWN AS KRAZYBEE SERVICES PRIVATE LIMITED), KRAZYBEE SERVICES PRIVATE LIMITED. Your loan agreement names the specific entity for your loan — check it there.
Airtel Thanks customer care / grievance contact?
The grievance redressal officer on record for DMI FINANCE PVT LTD. is Nitin Grover? — nodalofficer.loans@airtel.com?, 1244243939. Use this official contact, not helpline numbers found via Google search (scam helplines target loan-app users).
How do I complain against Airtel Thanks?
Step 1: raise the issue inside the app. Step 2: email the grievance officer (nodalofficer.loans@airtel.com?). Step 3: no resolution in 30 days — escalate free to the RBI Ombudsman at cms.rbi.org.in.
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