Kotak — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Kotak loan app.
Common questions about Kotak
Is Kotak RBI registered?
Yes. Kotak is the consumer-facing brand of Kotak Mahindra Bank Limited, a Private Sector Bank registered with the Reserve Bank of India.
Who is the real lender behind the Kotak app?
Kotak Mahindra Bank Limited is the regulated entity that issues loans through the Kotak brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Kotak customer care number?
Kotak customer care details are managed by Kotak Mahindra Bank Limited. The RBI-registered email is on record. For phone support, check inside the Kotak app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Kotak?
Three-step escalation: (1) Raise a complaint in the Kotak app or write to Kotak Mahindra Bank Limited at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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