Kotak — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Kotak loan app.
Common questions about Kotak
Is Kotak RBI registered?
Yes. Kotak is the consumer-facing brand of Kotak Mahindra Bank Limited, a Private Sector Bank registered with the Reserve Bank of India.
Who is the real lender behind the Kotak app?
Kotak Mahindra Bank Limited is the regulated entity that issues loans through the Kotak brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Kotak customer care number?
Verified customer care number for Kotak Mahindra Bank Limited: +91-1800-4100. Last verified 8 Jun 2026. Always cross-check on the official Kotak app or website before calling — scam helplines target lending app users.
How do I file a complaint against Kotak?
Three-step escalation: (1) Raise a complaint in the Kotak app or write to Kotak Mahindra Bank Limited at nodal.officer@kotak.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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