IIFL — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the IIFL loan app.
Common questions about IIFL
Is IIFL RBI registered?
Yes. IIFL is the consumer-facing brand of IIFL Finance Limited, a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN L67100MH1995PLC093797), with its registered office under the RBI Mumbai regional office.
Who is the real lender behind the IIFL app?
IIFL Finance Limited is the regulated entity that issues loans through the IIFL brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: IIFL House, Sun Infotech Park, Road No. 16V Plot No. B-23, MIDC, Thane Industrial Area, Wagle Estate Thane Maharashtra 400604.
What is the IIFL customer care number?
IIFL customer care details are managed by IIFL Finance Limited. The RBI-registered email on record is pno@iifl.com. For phone support, check inside the IIFL app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against IIFL?
Three-step escalation: (1) Raise a complaint in the IIFL app or write to IIFL Finance Limited at pno@iifl.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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