CUB — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the CUB loan app.
Common questions about CUB
Is CUB RBI registered?
Yes. CUB is the consumer-facing brand of City Union Bank Limited, a Private Sector Bank registered with the Reserve Bank of India.
Who is the real lender behind the CUB app?
City Union Bank Limited is the regulated entity that issues loans through the CUB brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the CUB customer care number?
CUB customer care details are managed by City Union Bank Limited. The RBI-registered email is on record. For phone support, check inside the CUB app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against CUB?
Three-step escalation: (1) Raise a complaint in the CUB app or write to City Union Bank Limited at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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