City Union Bank — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the City Union Bank loan app.
Common questions about City Union Bank
Is City Union Bank RBI registered?
Yes. City Union Bank is the consumer-facing brand of City Union Bank Limited, a Private Sector Bank registered with the Reserve Bank of India.
Who is the real lender behind the City Union Bank app?
City Union Bank Limited is the regulated entity that issues loans through the City Union Bank brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the City Union Bank customer care number?
City Union Bank customer care details are managed by City Union Bank Limited. The RBI-registered email is on record. For phone support, check inside the City Union Bank app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against City Union Bank?
Three-step escalation: (1) Raise a complaint in the City Union Bank app or write to City Union Bank Limited at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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