AU Bank — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the AU Bank loan app.
Common questions about AU Bank
Is AU Bank RBI registered?
Yes. AU Bank is the consumer-facing brand of AU Small Finance Bank Limited, a Small Finance Bank registered with the Reserve Bank of India.
Who is the real lender behind the AU Bank app?
AU Small Finance Bank Limited is the regulated entity that issues loans through the AU Bank brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the AU Bank customer care number?
AU Bank customer care details are managed by AU Small Finance Bank Limited. The RBI-registered email is on record. For phone support, check inside the AU Bank app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against AU Bank?
Three-step escalation: (1) Raise a complaint in the AU Bank app or write to AU Small Finance Bank Limited at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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