AU Bank — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the AU Bank loan app.
Common questions about AU Bank
Is AU Bank RBI registered?
Yes. AU Bank is the consumer-facing brand of AU Small Finance Bank Limited, a Small Finance Bank registered with the Reserve Bank of India.
Who is the real lender behind the AU Bank app?
AU Small Finance Bank Limited is the regulated entity that issues loans through the AU Bank brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the AU Bank customer care number?
Verified customer care number for AU Small Finance Bank Limited: +91-1800-1200-1200. Last verified 8 Jun 2026. Always cross-check on the official AU Bank app or website before calling — scam helplines target lending app users.
How do I file a complaint against AU Bank?
Three-step escalation: (1) Raise a complaint in the AU Bank app or write to AU Small Finance Bank Limited at pno@aubank.in. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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