Failed UPI Payment? Get ₹100/Day If Bank Delays
If your UPI, ATM, or card payment fails but money is still debited, RBI rules say your bank must refund within a set deadline — or pay you ₹100 per day as compensation. Most Indians don't know they can claim this.
₹100/day penalty — that's your daily chai-and-samosa budget the bank owes you for every day it drags its feet on your refund.
Your penalty if a bank delays refunding a failed UPI or card payment
Key Takeaways
Screenshot every failed transaction immediately — note the date, amount, and UPI/reference ID as proof for any future compensation claim.
Check your bank account after 5–7 business days; if the refund hasn't appeared, raise a written complaint via your bank's app or email to start the 30-day clock.
File at cms.rbi.org.in (RBI Ombudsman portal) if your bank ignores the complaint beyond 30 days — the service is free and requires no lawyer.
If your UPI, ATM, or card payment fails but money is still debited, RBI rules say your bank must refund within a set deadline — or pay you ₹100 per day as compensation. Most Indians don't know they can claim this.
Here's what happened: RBI rules require banks to auto-reverse failed UPI, ATM, and card payments within 5–10 business days depending on the transaction type — no complaint needed.. If the refund is not credited within the prescribed timeline, the bank must automatically pay ₹100 per day as compensation directly into your account.. Customers can escalate unresolved failed-transaction complaints to the RBI Ombudsman at cms.rbi.org.in if the bank does not act within 30 days..
What you should do: Screenshot every failed transaction immediately — note the date, amount, and UPI/reference ID as proof for any future compensation claim.. Check your bank account after 5–7 business days; if the refund hasn't appeared, raise a written complaint via your bank's app or email to start the 30-day clock.. File at cms.rbi.org.in (RBI Ombudsman portal) if your bank ignores the complaint beyond 30 days — the service is free and requires no lawyer..
The ₹100/day penalty should be credited automatically — you don't have to ask for it. If it isn't, mention 'RBI Circular on Failed Transactions' explicitly in your complaint; that phrase alone speeds up bank response significantly.
For complaints against banks or NBFCs, our RBI complaint guide explains the free RB-IOS 2026 route.
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- [1]“Failed UPI, ATM or card payment? Here's when you'll get ₹100 per day for a delayed refund — Key RBI rules explained - Livemint” Livemint · 18 Oct 2026
This article is reported by GoCredit's Editorial Team based on the source above. GoCredit synthesises, contextualises, and adds India-borrower-relevant analysis. We are not the original publisher.
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