Muthoot Fincorp — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Muthoot Fincorp loan app.
Common questions about Muthoot Fincorp
Is Muthoot Fincorp RBI registered?
Yes. Muthoot Fincorp is the consumer-facing brand of Muthoot Fincorp Limited (Formerly known as Muthoot Debt Management Services Ltd), a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN U65929KL1997PLC011518), with its registered office under the RBI Thiruvananthapuram regional office.
Who is the real lender behind the Muthoot Fincorp app?
Muthoot Fincorp Limited (Formerly known as Muthoot Debt Management Services Ltd) is the regulated entity that issues loans through the Muthoot Fincorp brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: Muthoot Centre, TC No 27/ 3022, Punnen Road Thiruvananthapuram Kerala 695001.
What is the Muthoot Fincorp customer care number?
Muthoot Fincorp customer care details are managed by Muthoot Fincorp Limited (Formerly known as Muthoot Debt Management Services Ltd). The RBI-registered email on record is sachu.sivas@muthoot.com. For phone support, check inside the Muthoot Fincorp app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Muthoot Fincorp?
Three-step escalation: (1) Raise a complaint in the Muthoot Fincorp app or write to Muthoot Fincorp Limited (Formerly known as Muthoot Debt Management Services Ltd) at sachu.sivas@muthoot.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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