Kotak Bank — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Kotak Bank loan app.
Common questions about Kotak Bank
Is Kotak Bank RBI registered?
Yes. Kotak Bank is the consumer-facing brand of Kotak Mahindra Bank Limited, a Private Sector Bank registered with the Reserve Bank of India.
Who is the real lender behind the Kotak Bank app?
Kotak Mahindra Bank Limited is the regulated entity that issues loans through the Kotak Bank brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Kotak Bank customer care number?
Kotak Bank customer care details are managed by Kotak Mahindra Bank Limited. The RBI-registered email is on record. For phone support, check inside the Kotak Bank app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Kotak Bank?
Three-step escalation: (1) Raise a complaint in the Kotak Bank app or write to Kotak Mahindra Bank Limited at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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