Jio Bank — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Jio Bank loan app.
Common questions about Jio Bank
Is Jio Bank RBI registered?
Yes. Jio Bank is the consumer-facing brand of Jio Payments Bank Limited, a Payments Bank registered with the Reserve Bank of India.
Who is the real lender behind the Jio Bank app?
Jio Payments Bank Limited is the regulated entity that issues loans through the Jio Bank brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the Jio Bank customer care number?
Verified customer care number for Jio Payments Bank Limited: +91-1800-890-7070. Last verified 6 Jun 2026. Always cross-check on the official Jio Bank app or website before calling — scam helplines target lending app users.
How do I file a complaint against Jio Bank?
Three-step escalation: (1) Raise a complaint in the Jio Bank app or write to Jio Payments Bank Limited at Nodal.officer@jiopayments.bank.in. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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