ICICI — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the ICICI loan app.
Common questions about ICICI
Is ICICI RBI registered?
Yes. ICICI is the consumer-facing brand of ICICI Bank Limited, a Private Sector Bank registered with the Reserve Bank of India.
Who is the real lender behind the ICICI app?
ICICI Bank Limited is the regulated entity that issues loans through the ICICI brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the ICICI customer care number?
ICICI customer care details are managed by ICICI Bank Limited. The RBI-registered email is on record. For phone support, check inside the ICICI app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against ICICI?
Three-step escalation: (1) Raise a complaint in the ICICI app or write to ICICI Bank Limited at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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