Home Credit — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Home Credit loan app.
Common questions about Home Credit
Is Home Credit RBI registered?
Yes. Home Credit is the consumer-facing brand of Home Credit India Finance Private Limited, a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN U65910HR1997PTC047448), with its registered office under the RBI New Delhi regional office.
Who is the real lender behind the Home Credit app?
Home Credit India Finance Private Limited is the regulated entity that issues loans through the Home Credit brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: Third Floor, Tower-C, DLF Infinity Towers, DLF Cyber City, Phase-II Gurgaon Delhi 122002.
What is the Home Credit customer care number?
Home Credit customer care details are managed by Home Credit India Finance Private Limited. The RBI-registered email on record is rajat.goel29215@homecredit.co.in. For phone support, check inside the Home Credit app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Home Credit?
Three-step escalation: (1) Raise a complaint in the Home Credit app or write to Home Credit India Finance Private Limited at rajat.goel29215@homecredit.co.in. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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