ESAF SFB — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the ESAF SFB loan app.
Common questions about ESAF SFB
Is ESAF SFB RBI registered?
Yes. ESAF SFB is the consumer-facing brand of ESAF Small Finance Bank Limited, a Small Finance Bank registered with the Reserve Bank of India.
Who is the real lender behind the ESAF SFB app?
ESAF Small Finance Bank Limited is the regulated entity that issues loans through the ESAF SFB brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the ESAF SFB customer care number?
Verified customer care number for ESAF Small Finance Bank Limited: +91-1800-103-3723. Last verified 8 Jun 2026. Always cross-check on the official ESAF SFB app or website before calling — scam helplines target lending app users.
How do I file a complaint against ESAF SFB?
Three-step escalation: (1) Raise a complaint in the ESAF SFB app or write to ESAF Small Finance Bank Limited at principalnodalofficer@esafbank.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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