BofA — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the BofA loan app.
Common questions about BofA
Is BofA RBI registered?
Yes. BofA is the consumer-facing brand of Bank of America, a Foreign Bank registered with the Reserve Bank of India.
Who is the real lender behind the BofA app?
Bank of America is the regulated entity that issues loans through the BofA brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the BofA customer care number?
BofA customer care details are managed by Bank of America. The RBI-registered email is on record. For phone support, check inside the BofA app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against BofA?
Three-step escalation: (1) Raise a complaint in the BofA app or write to Bank of America at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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