AU SFB — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the AU SFB loan app.
Common questions about AU SFB
Is AU SFB RBI registered?
Yes. AU SFB is the consumer-facing brand of AU Small Finance Bank Limited, a Small Finance Bank registered with the Reserve Bank of India.
Who is the real lender behind the AU SFB app?
AU Small Finance Bank Limited is the regulated entity that issues loans through the AU SFB brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the AU SFB customer care number?
AU SFB customer care details are managed by AU Small Finance Bank Limited. The RBI-registered email is on record. For phone support, check inside the AU SFB app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against AU SFB?
Three-step escalation: (1) Raise a complaint in the AU SFB app or write to AU Small Finance Bank Limited at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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