NPS Complaint? Resolve It in 3 Steps via WhatsApp

PFRDA launched a new AI grievance platform called Pension Sahayak. NPS and Atal Pension Yojana subscribers can now file complaints via website, WhatsApp, or phone in 22 languages — with real-time tracking and auto-escalation if unresolved.

Here's what happened: PFRDA launched Pension Sahayak, an AI-powered platform for NPS and Atal Pension Yojana subscribers to file and track grievances.. The platform supports 22 Indian languages and allows voice-based complaint filing, making it accessible to senior citizens and rural users.. Unresolved complaints are automatically escalated, reducing the need for subscribers to follow up manually or visit offices..

What you should do: Save PFRDA's WhatsApp grievance number in your phone — use it the next time your NPS withdrawal or account update gets stuck.. Check your NPS account statement on the NPS Trust portal (npstrust.org.in) for any pending issues worth escalating right now.. If you have elderly parents with APY accounts, show them the voice-filing option — no typing or internet required to raise a complaint..

Pro tip: If your NPS complaint isn't resolved within 30 days, it can be escalated to PFRDA directly under the CRA grievance mechanism — most subscribers don't know this deadline exists.