NPS Complaint? AI Tool Resolves It in 22 Languages

PFRDA launched an AI grievance tool called Pension Sahayak. NPS and Atal Pension Yojana subscribers can now file complaints via website, WhatsApp, or phone in 22 Indian languages — with real-time tracking and auto-escalation if unresolved.

Here's what happened: PFRDA launched Pension Sahayak, an AI-powered complaint platform for all NPS and Atal Pension Yojana subscribers across India.. The platform supports 22 Indian languages and allows voice-based complaint filing, making it accessible for senior citizens and rural users.. Unresolved complaints are automatically escalated within the system, reducing the need for subscribers to repeatedly follow up manually..

What you should do: File any pending NPS or APY complaint now via Pension Sahayak — use WhatsApp or the PFRDA website to get a tracking ID immediately.. Check your NPS account statement for discrepancies in contribution credits, employer matching, or fund allocation — these are common grievance triggers.. Save the PFRDA helpline and WhatsApp number on your phone so you or your parents can raise pension issues without visiting a branch..

Pro tip: If your NPS complaint is not resolved within 30 days, the auto-escalation feature routes it to a senior PFRDA officer — mention this deadline when filing to signal urgency.