2.5L Insurance Complaints Filed: Is Yours Resolved?
India's insurance and banking grievance system handles over 2.5 lakh complaints yearly. The insurance division now ranks second nationally for resolving complaints. Here's how you can use this system to fight rejected claims and unfair charges.
Filing a complaint costs ₹0 — yet most Indians never follow up and lose lakhs.
Your insurance and banking complaints pile up here every year — are they getting resolved?
Key Takeaways
File your complaint in writing — email or the official CPGRAMS portal — and save the acknowledgement number before escalating anywhere.
If your insurer or bank hasn't resolved your complaint within 30 days, escalate directly to the Insurance Ombudsman or RBI's Integrated Ombudsman Scheme at zero cost.
Check your complaint status monthly on the IRDAI Bima Bharosa portal (for insurance) or RBI CMS portal (cms.rbi.org.in) for banking disputes — dormant complaints get deprioritised.
India's insurance and banking grievance system handles over 2.5 lakh complaints yearly. The insurance division now ranks second nationally for resolving complaints. Here's how you can use this system to fight rejected claims and unfair charges.
Here's what happened: India's Department of Financial Services grievance index now ranks its insurance division second nationally, reflecting faster and more structured complaint resolution.. Both the insurance and banking divisions together receive over 2.5 lakh grievances annually — covering rejected claims, mis-selling, wrong charges, and account disputes.. Monthly performance reviews by DFS have pushed divisions to clear backlogs faster, meaning your complaint is now statistically more likely to get a response than before..
What you should do: File your complaint in writing — email or the official CPGRAMS portal — and save the acknowledgement number before escalating anywhere.. If your insurer or bank hasn't resolved your complaint within 30 days, escalate directly to the Insurance Ombudsman or RBI's Integrated Ombudsman Scheme at zero cost.. Check your complaint status monthly on the IRDAI Bima Bharosa portal (for insurance) or RBI CMS portal (cms.rbi.org.in) for banking disputes — dormant complaints get deprioritised..
The Insurance Ombudsman can award compensation up to ₹50 lakh — and its rulings are binding on insurers. Most policyholders don't know this and settle for far less.
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- [1]“DFS insurance division ranks second, banking placed sixth in grievance redressal index” mint - insurance · 22 Aug 2026
This article is reported by GoCredit's Editorial Team based on the source above. GoCredit synthesises, contextualises, and adds India-borrower-relevant analysis. We are not the original publisher.