StanChart — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the StanChart loan app.
Common questions about StanChart
Is StanChart RBI registered?
Yes. StanChart is the consumer-facing brand of Standard Chartered Bank, a Foreign Bank registered with the Reserve Bank of India.
Who is the real lender behind the StanChart app?
Standard Chartered Bank is the regulated entity that issues loans through the StanChart brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the StanChart customer care number?
StanChart customer care details are managed by Standard Chartered Bank. The RBI-registered email is on record. For phone support, check inside the StanChart app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against StanChart?
Three-step escalation: (1) Raise a complaint in the StanChart app or write to Standard Chartered Bank at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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