SCB — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the SCB loan app.
Common questions about SCB
Is SCB RBI registered?
Yes. SCB is the consumer-facing brand of Standard Chartered Bank, a Foreign Bank registered with the Reserve Bank of India.
Who is the real lender behind the SCB app?
Standard Chartered Bank is the regulated entity that issues loans through the SCB brand. The RBI registration record is verifiable on the RBI's public NBFC list.
What is the SCB customer care number?
SCB customer care details are managed by Standard Chartered Bank. The RBI-registered email is on record. For phone support, check inside the SCB app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against SCB?
Three-step escalation: (1) Raise a complaint in the SCB app or write to Standard Chartered Bank at their registered email. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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