Pay Trust — Real Lender, Customer Care, Grievance Officer
Verified registration and grievance details for the Pay Trust loan app.
Common questions about Pay Trust
Is Pay Trust RBI registered?
Yes. Pay Trust is the consumer-facing brand of Julania Finance Pvt. Ltd., a Investment & Credit Company (NBFC) registered with the Reserve Bank of India (CIN U74899DL1994PTC062733), with its registered office under the RBI New Delhi regional office.
Who is the real lender behind the Pay Trust app?
Julania Finance Pvt. Ltd. is the regulated entity that issues loans through the Pay Trust brand. The RBI registration record is verifiable on the RBI's public NBFC list. Registered office: H-54, Iind Floor Dda Flats Ashok Vihar Phase-I New Delhi 110052.
What is the Pay Trust customer care number?
Pay Trust customer care details are managed by Julania Finance Pvt. Ltd.. The RBI-registered email on record is dharmendar2.1981@gmail.com. For phone support, check inside the Pay Trust app's official help section. Avoid third-party numbers found via Google — they are frequently scams.
How do I file a complaint against Pay Trust?
Three-step escalation: (1) Raise a complaint in the Pay Trust app or write to Julania Finance Pvt. Ltd. at dharmendar2.1981@gmail.com. (2) If unresolved in 30 days, escalate to their Nodal Officer (listed on the lender's website per RBI Fair Practices Code). (3) Final escalation: RBI Banking Ombudsman via cms.rbi.org.in — free, no lawyer needed.
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